
Terms & Conditions
​
NomoreLeaking – Terms and Conditions
Last updated: December 2023
​
​
​
​
These Terms and Conditions (which incorporate the Quotation Form) comprise the entire Agreement trading as NomoreLeaking (“NomoreLeaking”) (hereafter referred to as (NomoreLeaking or we, or us or our) and the person, business or other entity identified as the client in the Quotation Form (‘you” or “your”) for the performance of the Services by us
-
Application
-
NomoreLeaking provides Services which consists in re-grouting showers (the “Services”). Your rights to be provided with our Services are set out in these Terms and Conditions (“Terms and Conditions”).
-
​
-
In these Terms and Conditions
-
​
-
We or us or our refers to NomoreLeaking (ABN 78 689 112 368) trading as NomoreLeaking and/or our subsidiaries and successors and assigns or any person acting on behalf of and with the authority of NomoreLeaking.
-
​
-
You or your is a reference to the person to whom we are providing our Services and whois required to pay for the Services we provide; the person/s ordering the Services as specified in any invoice, document or order, and if there is more than one person is a reference to each person jointly and severally.
-
​
-
Materials means any materials, goods, parts or items we need to buy in order to perform the Services;
-
​
-
Parties is a reference to both us and you;
-
​
-
Premises means the place where we will provide the Services; and
-
​
-
Services means the assistance we will provide in connection with re-grouting showers. The precise Services we will be providing to you will be stated in the Quotation Form and as we agree from time to time.
-
​
-
Price means the Price payable for the Services as agreed between us and you in accordance with this Agreement.
-
​
-
Our Terms and Conditions are collectively referred to as the Agreement (“Agreement”).
-
​
-
0. Amendments to Terms and Conditions
We will have the right to amend the Terms and Conditions of this Agreement and the information set out in the Quotation Form (such as scope of works) where:
(a) we need to do so in order to comply with changes in the law or for regulatory reasons; or
(b) we are changing the rates we charge for the provision of Services; or
(c) we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the Agreement), as long as such correction is minor and does not materially affect the Agreement.
Where we are making any amendment, we will give you 30 days’ prior notice (unless the Agreement is terminated before that period).
Any variation or amendment to these Terms and Conditions or the information set out in the Quotation Form (such as scope of works) is only valid if it is in writing and signed by you and one of our authorised officers before the variation or amendment takes effect.
We cannot agree to variations or amendments to perform work outside the scope of our BSA licence.
Unless specifically identified in the Quotation Form as forming part of the Services, the following will be deemed to be variations:
-
where performance of the Services requires access to property which adjoins the Site and you have been unable to secure access rights or access rights are reduced or withdrawn resulting in additional scaffolding or alternative access expenses;
-
where the access methods on which the quote was based (such as scaffolding or EWPs (cherry pickers, booms, scissor lifts etc) are restricted due to engineering issues or Site conditions (such as utility poles or wires or minimum clearances);
-
any information relevant to Site access, scope of Services or estimated time to complete the Services which you knew (or after reasonable consideration and making reasonable enquiries prior to engaging us should have known) may affect the performance of the Services in any way but did not make available to us prior to accepting our quote;
-
a variation to the Materials which are to be supplied is requested;
-
a variation to the Services originally scheduled (including any applicable plans or specifications) is requested;
-
if the project is to be completed in separate instalments (in such case, each separate instalment shall be invoiced and paid in accordance with the provisions in these Terms and Conditions;
-
where additional Services are required due to the discovery of hidden or unidentifiable difficulties;
-
in the event of increases to us in the cost of labour or materials which are beyond our control.
0. Ability to Accept Terms and Conditions
The Quotation provided is a "fixed price" quote and will remain unchanged. Any additional items requested beyond the quoted ones will incur additional costs, which will be included in the final invoice upon completion. The Quotation Form must be accepted within thirty (30) days of its issuance. Failure to accept the Quotation within this timeframe will render it invalid, and acceptance after this period will be subject to our discretion.
By paying the Price as specified in the Quotation Form, in the manner and within the designated timeframes, you will receive the Services as outlined in these Terms and Conditions.
An Agreement between you and us will come into being in one (1) of two (2) ways:
1. Upon signing the Quotation Form, both parties will enter into a legally binding Agreement on the date of signing.
2. In the event that both parties orally agree to the provision of Services, a legally binding Agreement will be established on the date of the oral agreement.
3. Prior to signing the Quotation Form or agreeing orally to the provision of Services, we recommend that you carefully review these Terms and Conditions. Should you have any inquiries regarding them, please feel free to ask us.
You should keep a copy of these Terms and Conditions for your records.
0 Our Service
1. Upon the execution of a legally binding Agreement, we typically commence the provision of the Services promptly or on a mutually agreed-upon date, without necessitating any further deliberation with you. However, there may be instances where the Services will be rendered on an alternative date or time, contingent upon various factors.
2. Our primary objective is to consistently deliver the Services to you. Once the Parties have formally entered into a binding Agreement, we will promptly initiate the provision of the Services, either immediately or on a mutually agreed-upon date, without requiring any additional consultation with you. However, there may be occasions where the provision of the Services is scheduled for a different date or time, depending on certain factors.
(i) With due diligence and expertise,
(ii) Following the established norms and standards outlined in the Code of Practice, and
(iii) Adhering to the laws and regulations of New South Wales that are applicable during the provision of our Services.
Site Conditions
1. The Price is determined based on the assumption that the Site is free from any hidden defects or conditions that may impact the provision of the Services. It is also assumed that the Site remains in the same condition as when the quote was issued. However, if we reasonably determine that there are latent defects, conditions, or changes in site conditions that affect the performance of the Services, this will be considered a variation and will be subject to clause 2.
2. Unless explicitly stated in the description of Services in the Quotation Form, no provision has been made for Site induction or training. If we need to attend Site inductions or undergo training in order to gain access to the Site, additional costs will be incurred based on a reasonable hourly rate per person (as determined by us). These costs will be payable by you in addition to the Price.
3. It is your responsibility to provide suitable Site amenities, including power, water, and toilet facilities, at no cost to us. Additionally, if we request Site storage facilities, you are required to provide them without any additional charges. If you insist on changing part or all of the job specification against our recommendation, you acknowledge that we cannot be held liable for any outcomes resulting from these changes. Similarly, if you choose products or make decisions regarding the Services that contradict our recommendation, we cannot be held responsible for the outcome of the Services. Our services specifically address waterproofing issues caused by grout deterioration. Any waterproofing issue not attributed to grout deterioration will be considered beyond the scope of our services. Please note that if we encounter unforeseen plumbing issues that prevent us from continuing the work, the quote will be adjusted accordingly. We will discuss these adjustments on-site before deciding whether to proceed with the work. In the event that the work cannot continue due to underlying issues, there will still be a fee for our attendance and an amount proportional to the work already completed before the need to cease work.
0. Your Responsibilities
Should you agree to have any furniture, furnishings, or appliances moved from the surrounding area of the works to the center of the room, it is understood that we will not be held responsible for any damage, breakage, or loss incurred during the process. Please ensure that you remove all delicate items such as glassware, crockery, pot plants, and ornaments, as any breakages or damages will be your responsibility. While we will exercise caution, we cannot accept any liability in this matter. We are more than willing to disconnect, remove, and reposition electrical appliances as part of our Services, considering their size and weight. Please note that we cannot be held liable for any waterproofing issues beneath the tiles, including those behind walls and any plumbing-related problems. Furthermore, we cannot be held responsible for any tiles that may chip during the re-grouting process. While we will take all necessary precautions, we cannot accept any responsibility in this regard. Lastly, we are not liable for any pre-existing damage within the bathrooms.
0. Accuracy of your Plans and Measurements
We will rely on the accuracy of any plans, specifications, and other information provided by you. You acknowledge and agree that if any of this information provided by you is inaccurate, we will not be held responsible for any loss, damages, or costs that may arise from these inaccurate plans, specifications, or other information. If you provide information regarding measurements and quantities of the Materials required to complete the Services, it is your responsibility to ensure the accuracy of these measurements and quantities before placing an order based on them. Failure to comply with this clause will absolve us of any responsibility for any loss, damages, or costs incurred as a result.
0 Warranty and Guarantees
1. With the exception of Clauses 7.2 and 7.3, we provide a warranty against any faulty workmanship. This warranty applies to the Services and lasts for a duration specified in each quote. If no warranty period is mentioned in the quote, then no warranty is offered. Our liability for any defective workmanship is limited to rectification through repair or re-performance, at our discretion and expense.
To obtain service under this warranty:
(i) The property necessitates an annual cleaning performed by a certified cleaner, and the cleaning process must be recorded and signed in a logbook.
(ii) It is strictly prohibited to utilize any harsh cleaning agents while cleaning.
(iii) The use of a steamer is strictly forbidden during the cleaning process.
2 You may only claim against the warranty if:
-
You have made the full payment for the Price;
-
You have provided us with written notice within 14 days of discovering the alleged defect;
-
The alleged defect is not excluded under any warranty provided by the manufacturer of the products used in the Services;
-
We have reasonably concluded that the alleged defect is not caused by any latent Site conditions or Site risks, as mentioned in the Quotation Form, or any of your acts or omissions.
3.The warranty does not cover the following situations:
-
Damages resulting from structural failure, inadequate subflooring, improper subfloor or substrate preparation, or faulty structural design.
-
Damages caused by Acts of God, such as hurricanes, floods, earthquakes, fires, or other types of natural disasters, or as a result of unforeseen circumstances.
-
Variations in color, shade, or texture from those shown on samples, product packaging, or any other marketing materials.
-
Changes in color due to exposure to sunlight and aging.
-
Subfloor moisture or water damage.
-
Wear and tear from cleaning products or scrubbing of joints.
-
Efflorescence and inherent shading.
-
Cracking due to structural movement, excessive deflection, or other substrate failures.
-
Scratches, cracked, or chipped tiles that may or may not have been caused by grinding joints.
-
Damages due to improper maintenance or improper use of cleaning chemicals.
-
Damages caused by exposure to inappropriate, excessive, or extreme temperatures.
-
Any tiling, plumbing, or silicon work.
-
Damages due to vandalism.
4 In addition to the limited warranty stated in Clause 7.1, you will also have the right to any warranty provided by the manufacturer of the products used in the execution of the Works. According to the applicable New South Wales Law, including the CCA, certain statutory implied guarantees and warranties, including the statutory guarantees under the CCA, may be implied into these Terms and Conditions (Non-Excluded Guarantees).
We acknowledge that these Terms and Conditions do not intend to modify or exclude the Non-Excluded Guarantees. Apart from what is explicitly mentioned in the quotation, these Terms and Conditions, or concerning the Non-Excluded Guarantees, we do not provide any warranties or other representations under these Terms and Conditions, including the quality or suitability of the Materials/Services. Our liability regarding these warranties is limited to the maximum extent permitted by law.
0 Disclaimer
Our liability is restricted to the extent allowed by section 64A of Schedule 2 if you fall under the definition of a consumer as per the CAA.
By utilizing the Service, you explicitly recognize and consent that we shall not be held accountable for any loss or harm, regardless of the cause (whether it be direct, indirect, consequential, or economic), that may be experienced directly or indirectly in relation to the delivery of our Services to you.
This general disclaimer is not constrained or altered by any of the specific warnings and disclaimers. 1 This provision shall take precedence over any inconsistency with any other provision of these Terms and Conditions. 2 All conditions, warranties, guarantees, rights, remedies, liabilities, and other terms implied or conferred by statute, custom, or the general law that impose any liability or obligation on us are excluded to the extent permitted by law. If the performance of the Services is a supply of goods or services to a consumer within the meaning of the Australian Consumer Law, nothing in these terms or conditions excludes, restricts, or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law. If the Australian Consumer Law allows us to limit our liability or is not applicable, then our liability in respect of any claim arising out of or in connection with the agreement between us and you relating to the Services or our performance or non-performance of the Services (whether arising under any Agreement, indemnity, statute, in tort (for negligence or otherwise), or on any other basis in law or equity) is limited (at our discretion) as follows:
(a) If the services provided are defective, we will either supply those services again or reimburse you for the cost of having them supplied again. However, this does not apply to services that are not defective.
(b) In the event of defective goods, we will either replace them, provide equivalent goods, or have them repaired. Alternatively, we will reimburse you for the cost of replacing the goods, acquiring equivalent goods, or having them repaired. This does not cover goods that are not defective.
(c) Please note that we will not be held liable for any claims related to economic loss, loss of profits, revenue, anticipated savings, opportunity cost, or any direct or indirect consequential loss whatsoever.
3 You are required to act reasonably in order to minimize any loss that you claim to have suffered as a result of or in connection with the agreement between us and you regarding the Services or our performance or non-performance of the Services (whether arising under any Agreement, indemnity, statute, in tort (for negligence or otherwise), or on any other basis in law or equity). Our liability may be reduced or eliminated if your losses would have been reduced had you acted reasonably and in accordance with the law to minimize such loss, including by promptly notifying us of any property damage that you allege we caused or contributed to while performing the Services.
Subject to the Consumer Contracts Act (CCA), we shall not assume any responsibility for any defect or damage that may occur due to the following reasons:
1. Your failure to properly maintain or store any Materials.
2. Your usage of the Materials for purposes other than their intended design.
3. Your continued use of the Materials despite the presence of any apparent defects that should have been noticed by a reasonably prudent operator or user.
4. Interference with the Services by you or any third party without our prior approval.
5. Your failure to adhere to any instructions or guidelines provided by us.
6. Normal wear and tear, accidents, or acts of nature. If you do not fall under the definition of a consumer as per the CCA, our liability for any defect or damage in the Materials is as follows:
-
1. It is limited to the value of any express warranty or warranty card provided to you by us at our sole discretion.
-
2. It is limited to any warranty that we are entitled to, if we did not manufacture the Materials.
-
3. Otherwise, it is completely negated.
-
0 Indemnity
-
You agree to defend, indemnify and keep indemnified Leaking Showers Sealed, and its respective officers, sub- contractors, employees, agents, representatives, contractors and licensees against any and all expenses, claims, demands, obligations, losses, liabilities, costs (including legal fees) or damages incurred and suffered from the provision of our Services to you, including (without limitation) as a result of any:
-
​
-
​
-
(a) the Agreement being breached;
-
(b) a third party's Intellectual Property or other rights being violated;
-
(c) your usage or access of the Services;
-
(d) any actions or failures on your part, except to the extent that our actions or failures contribute to the damage, expense, loss, liability, or third party claim. This Indemnity clause will remain in effect even after the termination of this Agreement and your utilization of the Service.
0 Specific cautions and disclaimers
-
Our liability for personal injury or death caused by our negligence or negligent omission is not excluded or limited.
-
We will only be held liable for any loss or damage that you suffer, which is a reasonably foreseeable consequence of us breaching this Agreement. If the loss or damage you experience is related to your business activities, we exclude all liability for any business loss. Specifically, we do not accept liability for loss of profits or any other economic loss arising from a breach of this Agreement.
0 Territory
This Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia, and the parties hereby consent to the exclusive jurisdiction of New South Wales
0 Validity
No provision in this Agreement shall be interpreted as excluding or overriding any mandatory terms imposed under any legislation applicable to this Agreement or its performance. In the event that any provision of this Agreement is deemed unenforceable or invalid, such provision shall be restricted or eliminated to the extent necessary to ensure that this Agreement remains in full effect.
0 Payment
A 20% down payment is necessary when making a reservation. The remaining balance is to be paid upon delivery. Invoices must be settled immediately upon completion while we are present at the location. Our preferred method of payment is Electronic Funds Transfer (EFT), although you have the option to pay by credit card (subject to a 2% merchant fee). If you choose to pay via EFT, kindly provide a screenshot of the completed payment to the technician before they depart from the premises. Failure to settle an invoice by the specified date implies your acknowledgment and agreement to potentially incurring late payment fees or charges, which may include all reasonable costs associated with our efforts to recover payment (such as legal fees and engaging a debt recovery agency).
It is imperative that all invoices are settled in full, without any deductions or offsets.
No deductions or offsets are permitted when making payments for invoices. Any disputes or claims regarding the Services should not be used as a valid reason for withholding or delaying payment.
(a) Our fees are determined by an estimation.
1. We would like to emphasize that any time or date provided by us to you is merely an approximation. In the event that we are unable to deliver the Services (or any portion thereof) promptly or at all, due to circumstances beyond our reasonable control, we cannot be held responsible for any resulting loss or damage.
(a) In the event that an estimate is provided, the amount stated in the estimate will be the charge incurred for the Services, as opposed to a charge based on the time taken to perform them. It is important to note that we solely offer estimates and not quotations or binding indications of the exact amount we will charge. These estimates typically remain valid for a duration of 28 days from the date of issuance.
(b) It is possible that we may need to charge you a higher amount than initially estimated. This situation can arise due to various factors, especially when there are changes in your requirements or an increase in the amount of work or services you need from us, which differs from what was agreed upon before we began providing the services. Additionally, if it becomes evident during the course of performing the services that the amount of work or the nature of the tasks involved is different from what was anticipated beforehand and could not have been reasonably predicted, we may need to adjust the charges accordingly.
(c) In cases where the workload exceeds the estimated amount mentioned in paragraph (b), the following actions will be taken: (i) If the additional time required to complete the Services does not result in an increase of more than 10% of the estimated amount, we will proceed with providing and finishing the Services without seeking your consent. (ii) However, if the additional time needed will result in an increase of more than 10% of the estimated amount, we will not proceed with the Services and will request your approval for the additional payment, unless:
1. In the event that we are unable to reach you within a reasonable timeframe, or if it is deemed unsafe to proceed with and complete the Services (such as leaving your goods or premises vulnerable to theft or in a hazardous condition), please be advised that alternative arrangements may need to be made.
2. In order to avail our Services and Materials, payment is usually expected to be made in one of two ways: (a) upon the completion of the Services; or (b) through a structured payment plan.
Termination
(a) Once the Parties enter into a binding Agreement you will normally not be able to terminate the Agreement, except where we agree or as otherwise provided for in this Agreement.
(b) If we agree to terminate the Agreement then you will be responsible for the cost of:
(i) any of our time in performing the Services up to the date we stop providing the Services; and
(ii) any Materials we are committed to buying up to the date of termination (whether or not we need to pay for them before or after the date the Agreement between us and you is terminated). Any Materials we have purchased (but not used in performing the Services) will be delivered to you.
(c) In the circumstances stated in paragraph (b) we will first deduct the amounts for which you are responsible from any deposit you have paid. Any remaining deposit will be returned to you. If the amount owing is greater than the deposit we will invoice you for the amount in excess of the deposit.
(d) If you:
(i) purport to terminate the Agreement; or
(ii) give notice purporting to terminate the Agreement; or
(iii) otherwise do not fulfil your obligations (such as by not paying any sums due to be paid to us) in a way which amounts to you terminating the Agreement,
we do not have to accept your termination of the Agreement except as provided in paragraph (b) or as otherwise provided for in this Agreement. However, we may choose to accept termination of the Agreement, and if we choose to do so you will be required to pay to us a reasonable amount for the losses and costs (including loss of profit) we have suffered. If you have paid a deposit, this will be retained and if our reasonable losses and costs (including loss of profit) are greater than the deposit we have retained we will require you to pay for our losses and costs in excess of the deposit retained.
Clauses 7,8, 9, 13, 23 and 24 and the clause related to Substrate and surface conditions survive any termination of these Terms and Conditions.
n. Cancellation
We may cancel any Agreement to which these Terms and Conditions apply or cancel delivery of Services at any time before the Services are commenced by giving written notice to you. On giving such notice we shall repay to you any sums paid in respect of the Price,
less any amounts owing by you to us for Services already performed. We shall not be liable for any loss or damage whatsoever arising from such cancellation.
In the event that you cancel the delivery of Services you shall be liable for any and all loss incurred (whether direct or indirect) by us as a direct result of the cancellation (including, but not limited to, any loss of profits).
Cancellation of orders for products made to your specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.
-
Dispute Resolution
-
If a dispute arises between the Parties in relation to these Terms and Conditions or the performance of the Services, neither party can commence court proceedings (except if seeking urgent injunctive or interlocutory relief) unless it has first complied with this clause.
-
The party claiming that a dispute has arisen must notify the other party to the dispute in writing giving reasonable details and particulars of the dispute.
-
If the parties are unable to resolve the dispute within 5 business days of receipt of the dispute notice (or such longer time as is reasonable for the parties to meet to discuss the dispute), the dispute must be referred to mediation.
-
If mediator to conduct the mediation cannot be agreed, the President of the Institute of Arbitrators and Mediators Australia (or the President’s nominee) will appoint a mediator. The mediation is to be conducted in accordance with the rules set by the mediator, will be held in Sydney within 30 days of notification of the dispute and will be focussed towards working together to resolve the dispute, such that the parties agree to use reasonable endeavours in an effort to resolve the dispute.
5. The cost of mediation is to be borne equally between us and you.
p. Miscellaneous
We may assign, novate or otherwise transfer any of our rights or obligations under these Terms and Conditions or the Quotation Form without your consent. We may sub-contract all or any part of the Works without your consent.
Any notice required to be given in writing shall be deemed to be given if delivered by hand, email or sent by post to the person to whom it is necessary or required to given notice to and shall in the case of posting be deemed to be received after the expiry of two full business days from the date of posting.
Nothing in these Terms and Conditions gives rise to a relationship of partnership, servant, agent or employer and employee between us and you.
These Terms and Conditions constitute the entire agreement between us and you as to the subject matter of this document and supersedes any prior agreement, understanding or representation between us and you and any terms provided by you that purport to govern our performance of the Works.
You shall give us not less than fourteen (14) days prior written notice of any proposed change of ownership of you and/or any other change in the your details (including but not limited to, changes in your name, address, contact phone or fax number/ s, or business practice). You shall be liable for any loss incurred by us as a result of your failure to comply with this clause.
The failure by us to enforce any provision of these Terms and Conditions shall not be treated as a waiver of that provision, nor shall it affect our right to subsequently enforce that provision.
Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock- out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.
You warrant that you have the power to enter into this agreement and has obtained all necessary authorisations to allow you to do so, you not insolvent and that this agreement creates binding and valid legal obligations on it.
q. Privacy Act 1988
You agree for us to obtain from a credit reporting body (CRB) a credit report containing personal credit information (e.g. name, address, D.O.B, occupation, previous credit applications, credit history) about you in relation to credit provided by us.
You agree that we may exchange information about you with those credit providers and with related body corporates for the following purposes:
(a) to assess an application by you; and/or
(b) to notify other credit providers of a default by you; and/or
(c) to exchange information with other credit providers as to the status of this credit account, where you are in default with other credit providers; and/or
(d) to assess your creditworthiness including your repayment history in the preceding two years.
You consent to us being given a consumer credit report to collect overdue payment on commercial credit.
You agree that personal credit information provided may be used and retained by the us for the following purposes (and for other agreed purposes or required by):
(a) the provision of Services; and/or
(b) analysing, verifying and/or checking your credit, payment and/or status in relation to the provision of Services; and/or
(c) processing of any payment instructions, direct debit facilities and/or credit facilities requested by you; and/or
(d) enabling the collection of amounts outstanding in relation to the Services.
We may give information about you to a CRB for the following purposes:
(a) to obtain a consumer credit report;
(b) allow the CRB to create or maintain a credit information file about you including credit history.
The information given to the CRB may include:
(a) personal information as outlined above;
(b) name of the credit provider and that we are a current credit provider to you;
(c) whether the credit provider is a licensee;
(d) type of consumer credit;
(e) details concerning your application for credit or commercial credit (e.g. date of commencement/termination of the credit account and the amount requested);
(f) advice of consumer credit defaults, overdue accounts, loan repayments or outstanding monies which are overdue by more than sixty (60) days and for which written notice for request of payment has been made and debt recovery action commenced or alternatively that you no longer have any overdue accounts and we have been paid or otherwise discharged and all details surrounding that discharge(e.g. dates of payments);
(g) information that, in our opinion, you have committed a serious credit infringement;
(h) advice that the amount of your overdue payment is equal to or more than one hundred and fifty dollars ($150).
You shall have the right to request (by e-mail) from us:
(a) a copy of the information about you retained by us and the right to request that we correct any incorrect information; and
(b) that the we do not disclose any personal information about you for the purpose of direct marketing.
We will destroy personal information upon your request (by e-mail) or if it is no longer required unless it is required in order to fulfil the obligations of this agreement or is required to be maintained and/or stored in accordance with the law.
You can make a privacy complaint by contacting us via e-mail. We will respond to that complaint within seven (7) days of receipt and will take all reasonable steps to make a decision as to the complaint within thirty (30) days of receipt of the complaint. In the event that you are not satisfied with the resolution provided, you can make a complaint to the Information Commissioner at www.oaic.gov.au.
r. Contact Us
if you have any questions or comments about this Agreement, including our Terms and Conditions, please write to us at:
NomoreLeaking
Email: sales@nomoreleaking.com.au
Phone: 0416 757 674
Please provide sufficient detail about the information in question to help us locate it